Things to Consider When Getting Service from a Ship/Yacht Agency

1. Experience and References

• History in the Industry: The agency’s experience in the maritime industry, the quality of the services it provides, and its ongoing customer portfolio are important indicators of reliability. Reference
• Reviews: Get information about service quality and customer satisfaction by reviewing the opinions and references of customers who have used the agency before.

2. Service Range and Areas of Expertise

• Service Variety: Evaluate well the areas in which the agency offers services (port operations, customs, technical support, administrative operations, etc.). Agencies that offer comprehensive services that suit your needs should be preferred.
• Special Solutions: Personalized services, flexible working hours and special solutions offered to your needs reveal the professionalism and customer-oriented approach of the agency.

3. Legal Compliance and Documentation

• Required Licenses and Certifications: Check if the agency has the necessary licenses, certifications and permits to operate legally.
• Compliance with Current Legal Regulations: Compliance with local and international regulations in the maritime sector is a critical factor for the smooth operation of services.

4. Communication and Transparency

• Clear and Concise Communication: The communication skills and support services of the agency are very important in the face of problems or uncertainties that may be encountered during the service process.
• Transparent Pricing: Being able to obtain detailed information about the cost structure of the services offered is necessary to avoid surprise costs.

5. Technological Infrastructure and Operational Support

• Software and Systems: Carrying out reservation, document management and operational processes through digital systems contributes to faster and error-free work.
• Operational Flexibility: The agency’s competence in emergency plans, risk management and operational support is an important element that increases service quality.

6. Customer Satisfaction and After Service Support

• After-Service Support: Even after the transactions are completed, the support offered by the agency and its capacity to immediately intervene in possible problems will be decisive for long-term satisfaction.
• Customer Feedback: The importance they attach to customer satisfaction and the process of regularly evaluating feedback is another criterion that reveals the service quality of the agency.